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Orders
How do I know if my order is confirmed?
Once youve conpieterd you purchase,we vl send you n Order Contmation emal Pease check your uink mal o span foders you cart fd . therwise.cortac custmer servtce v our emalnd we wie
be able to re-send your confirmation emalilto you for your reference.
Who do l contact about my invoice?
If you have any questions about your Invoice, please Contact Us quoting you order number, We wil be more than hapy to help answer any questions or resoive any problems.
Is it safe to buy online?
At Lagomist, we take online security very seriously. All transactions are protected by industry-standard 256-bit SSL encryption to ensure your personal and payment data is completely safe. We are fully PCI-DSS compliant, and at no point do we store, retain, or have access to your raw credit card numbers or banking information on our servers.
Shipping
What is Lagomist's standard delivery time frame?
Standard delivery time: 5-10 business days after processing. Orders placed on weekends and national holidays will be processed and shipped the following business day.
Does Lagomist deliver to PO boxes or APO/FPO addresses, and when does ownership transfer?
Lagomist is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Lagomist until receipt of final payment.
What if deliveries are delayed?
Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Lagomist can assume no liability in such cases.
How doI check my Lagomist order status?
To check on the status of an order, please contact us by email quoting your order number.
RETURNS
Below are some common questions about shipping, returns, and exchanges
Can I cancel or amend my Lagomist order after placing it?
Orders may be canceled or amended within 12 hours of purchase before processing begins. Once an order has been successfully processed or dispatched from our regional facilities, changes to the shipping address, product selection, or order cancellation are no longer possible.